Need a white paper done. The topic is Call Center Burnout. Find out why it happens and what can prevent it. I’ll attach the layout and websites to assist.

Need a white paper done. The topic is Call Center Burnout. Find out why it happens and what can prevent it. I’ll attach the layout and websites to assist.

Need a white paper done. The topic is Call Center Burnout. Find out why it happens and what can prevent it. I’ll attach the layout and websites to assist.
Websites: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4964799/#B3 https://federalnewsnetwork.com/veterans-affairs/2021/08/va-still-lacks-a-clear-picture-of-its-workforce-needs-auditors-say/#:~:text=A%20lack%20of%20qualified%20applicants,model%20for%20caregiver%20support%20staff. WHITE PAPER OUTLINE HSM596 This is a general outline of the sections for a White Paper. You can deviate somewhat from this but it must contain these elements. Executive Summary – no more than one page, single spaced. You won’t be able to write this until the rest of your white paper is drafted Introduction – Opening paragraph that catches the readers’ attention An embedded problem statement and a purpose statement – try not to label them as such. If you look at the White Paper on put on Blackboard entitled “Framework for Effective Board Governance of Health System quality” in the opening section (basically the paper’s introduction section) the first paragraph contains the problem statement as: However, guidance and practices for board oversight of the dimensions of quality beyond safety are highly variable across health systems. Health system leaders and trustees are looking for greater depth and clarity on what they should do to fulfill their oversight of quality. The purpose statement is on page 6 as: the Institute for Healthcare Improvement (IHI) Lucian Leape Institute identified a need for greater understanding of the current state of governance of quality, education on quality for health system trustees, along with the potential need for guidance and tools to support governance oversight of quality. The IHI Lucian Leape Institute understood the importance of developing this forward-thinking and cutting-edge content collaboratively with leading governance organizations and making it available as a public good for all health systems to access and incorporate in a way that would be most helpful to them. Note how both of these do not use the words Problem Statement or Purpose Statement, yet contain both. Try to do the same Background –This is similar to a lit review in a research paper. You are providing information about the problem, how did/does this problem occur, what others have said and done about, etc. This provide the background for the reader to understand the next section (that contains your recommended solution) Solution – but don’t label it solution in your White Paper. Again, look at the White Paper on Bb and note how the “solution” starts on page 9 and is entitled “Framework….”. This section explains your recommended solution Implementation – Again, don’t label it as such. In the White Paper on Bb, the implementation starts on page 12 and is entitled “Governance of Quality Assessment: A Roadmap for Board Oversight of Health System Quality”. Conclusion – summarize what you written and why.

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